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FAQ
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How do I return a signed product?Please send an email to author@allyfrost.co.uk with any returns or refund queries and we will do our best to resolve your issue.
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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How can I get updates directly from the author?Keep an eye out on our members and groups pages for update posts from Ally. Reach out in our chat or via email to speak to her team directly. Alternatively, you can sign up for email updates from the home page.
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When is your next release?All of Ally Frost's upcoming work is displayed in the product page with a banner that shows the expected release date. You can also find updates from the author on her personal Instagram page @wordsoffrost
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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